frequently asked questions:
- Why are your prices so low?
- Because your prices are so much lower, I can't help but think the quality is cheaper, is it?
- Why do your customer service reps tell us it's better to place our own orders online? Do they not want to talk to us?
- Can I get a catalog mailed to me?
- How soon will my order ship?
- I don't understand the shipping rates - what's up with those?
- You don't have ground shipping available. Why?
- Can I use my own shipping company account number?
- What if I order the wrong item? How does your return policy work?
- What if you send me the wrong item?
- What if my order has missing pieces or is broken?
- Is there a minimum order?
- What about price breaks? Do you give them?
- I noticed you don't have an icon or any indication if an item is in stock. How do we know?
- I noticed on some items that you have a handling fee - what is this fee for?
- How much will the shipping cost?
Why are your prices so low?
We have very little overhead which equals great savings to you the customer.
Because your prices are so much lower, I can't help but think the quality is cheaper, is it?
Absolutely not! All of our products are commercial grade; used in large retails shops as well as small. Low overhead = low prices to you.
Why do your customer service reps tell us it's better to place our own orders online? Do they not want to talk to us?
Of course not! We have a small customer service group so it helps us to keep costs down which equals savings to you, the customer. We encourage our customers to place your order online or submit your questions and customer service assisted orders via email as it allows our customer service representatives to move and place orders quicker. Additionally, when you place your order online, it allows you to review your ordering history at any time for faster reordering for yourself as well as keeping track of your information so you don't have to re-enter every time reorder.
Can I get a catalog mailed to me?
Unfortunately we do not have one available. We are internet only but this is why we can offer our exceptional quality products at such low prices.
How soon will my order ship?
Place your order online by 2 pm EST at the very latest and it will ship same day. Otherwise your order will ship the next business day.
I don't understand the shipping rates - what's up with those?
We take our rates direct from the various shipping companies. Rates vary dependent upon zone and method of shipping choice. We have indicated on many items throughout our site of oversized items according to the standard shipping companies by either weight or dimensions. In those cases, you must get a custom quote for shipping and a customer service representative will place your order for you. This can be done by providing information via email or phone.
You don't have ground shipping available. Why?
It has been our experience that the less "hands" touch a shipment, the less chance there is of damaged orders. We have less shipping damage and missing parts no matter which shipping company we use since the elimination of ground service.
Can I use my own shipping company account number?
Absolutely! It's your choice. Simply enter your shipping carrier, account number and method desired in the Notes Section of the shipping checkout page. Then select "Collect" as your shipping option upon checkout.
What if I order the wrong item? How does your return policy work?
If you have ordered the wrong item, you must notify us either by phone or email within 30 days in order that we may notify our warehouse of return orders to be received. Second, you must return at your expense. If you notify us of your tracking number, we can easily and quickly credit your account for the incorrect item cost upon receipt of the merchandise. In the meantime, you may go back to our site and order the correct item. If time has elapsed longer than 30 days, you will be subject to a 25% restocking fee that will need to be paid prior to our acceptance of the returned merchandise.
What if you send me the wrong item?
If we have sent you an incorrect product, you must notify us either by phone or email. We will then schedule a "call tag" with the delivering company to pick up. We will then get the correct product to you immediately, all at no charge to you.
What if my order has missing pieces or is broken?
Notify us either by phone or email immediately. We will file a claim with the delivering shipping company and immediately ship a replacement to you. You must keep the damaged product for one week minimum in order that the freight company can retrieve or inspect at their discretion. If you have not been notified within that time, you may discard the damaged merchandise.
If a part is missing, notify us immediately so we may ship you the missing part. These issues are at our expense.
Is there a minimum order?
No but any order that totals less than $25.00 will incur a $10.00 processing fee.
What about price breaks? Do you give them?
Due to our already low prices, discounts are not usually given. You would need to order literally thousands of smaller items and hundreds on larger items to see a price break.
I noticed you don't have an icon or any indication if an item is in stock. How do we know?
From time to time, our stock is diminished and an item you order may be on back order. If that is the case, our customer service department will notify you via email with an expected delivery date. You have the option to cancel the item, wait for the item to come in and ship with other ordered items, or to ship what we have and ship the backordered item when it comes in. All of this is at no additional cost to you the customer.
I noticed on some items, you have a handling fee - what is this fee for?
The major shipping companies charge us a handling fee for certain oversized items. This fee is merely passed on to the customer at cost.
How much will the shipping cost?
Shipping rates are calculated by Real Time Rates through Fed Ex. Once you log in as a new customer and then procede to add all the items to the shopping cart you would like to purchase, the shipping cost will be calculated at the time of checkout. The shipping is calculated by the total weight of your order along with the zip code it is being shipped to. If however, your the total weight of your order exceeds 150 pounds, you will need to email customer service for a shipping quote. Also note that we do not ship via Ground Service. It has been our experience that Ground service allows too many hands on the products therefore allowing more opportunity for damages . If you so desire, you can choose to ship "Collect " using your own shipping account and use Ground Service at your own risk.
Note to Customer:
We are happy that you have an interest in our products. We know you will be very happy with any one of our products and will be hard pressed to find another company that can beat our prices. We appreciate you and hope that these questions and answers provide you with the most current information.
We are constantly updating our site to reflect more information as well as ease of navigation within our site. We are open to suggestions and invite your feedback.
Please feel free to contact us at sales@lowpricefixtures.com and thank you for your patronage.
We have very little overhead which equals great savings to you the customer.
Because your prices are so much lower, I can't help but think the quality is cheaper, is it?
Absolutely not! All of our products are commercial grade; used in large retails shops as well as small. Low overhead = low prices to you.
Why do your customer service reps tell us it's better to place our own orders online? Do they not want to talk to us?
Of course not! We have a small customer service group so it helps us to keep costs down which equals savings to you, the customer. We encourage our customers to place your order online or submit your questions and customer service assisted orders via email as it allows our customer service representatives to move and place orders quicker. Additionally, when you place your order online, it allows you to review your ordering history at any time for faster reordering for yourself as well as keeping track of your information so you don't have to re-enter every time reorder.
Can I get a catalog mailed to me?
Unfortunately we do not have one available. We are internet only but this is why we can offer our exceptional quality products at such low prices.
How soon will my order ship?
Place your order online by 2 pm EST at the very latest and it will ship same day. Otherwise your order will ship the next business day.
I don't understand the shipping rates - what's up with those?
We take our rates direct from the various shipping companies. Rates vary dependent upon zone and method of shipping choice. We have indicated on many items throughout our site of oversized items according to the standard shipping companies by either weight or dimensions. In those cases, you must get a custom quote for shipping and a customer service representative will place your order for you. This can be done by providing information via email or phone.
You don't have ground shipping available. Why?
It has been our experience that the less "hands" touch a shipment, the less chance there is of damaged orders. We have less shipping damage and missing parts no matter which shipping company we use since the elimination of ground service.
Can I use my own shipping company account number?
Absolutely! It's your choice. Simply enter your shipping carrier, account number and method desired in the Notes Section of the shipping checkout page. Then select "Collect" as your shipping option upon checkout.
What if I order the wrong item? How does your return policy work?
If you have ordered the wrong item, you must notify us either by phone or email within 30 days in order that we may notify our warehouse of return orders to be received. Second, you must return at your expense. If you notify us of your tracking number, we can easily and quickly credit your account for the incorrect item cost upon receipt of the merchandise. In the meantime, you may go back to our site and order the correct item. If time has elapsed longer than 30 days, you will be subject to a 25% restocking fee that will need to be paid prior to our acceptance of the returned merchandise.
What if you send me the wrong item?
If we have sent you an incorrect product, you must notify us either by phone or email. We will then schedule a "call tag" with the delivering company to pick up. We will then get the correct product to you immediately, all at no charge to you.
What if my order has missing pieces or is broken?
Notify us either by phone or email immediately. We will file a claim with the delivering shipping company and immediately ship a replacement to you. You must keep the damaged product for one week minimum in order that the freight company can retrieve or inspect at their discretion. If you have not been notified within that time, you may discard the damaged merchandise.
If a part is missing, notify us immediately so we may ship you the missing part. These issues are at our expense.
Is there a minimum order?
No but any order that totals less than $25.00 will incur a $10.00 processing fee.
What about price breaks? Do you give them?
Due to our already low prices, discounts are not usually given. You would need to order literally thousands of smaller items and hundreds on larger items to see a price break.
I noticed you don't have an icon or any indication if an item is in stock. How do we know?
From time to time, our stock is diminished and an item you order may be on back order. If that is the case, our customer service department will notify you via email with an expected delivery date. You have the option to cancel the item, wait for the item to come in and ship with other ordered items, or to ship what we have and ship the backordered item when it comes in. All of this is at no additional cost to you the customer.
I noticed on some items, you have a handling fee - what is this fee for?
The major shipping companies charge us a handling fee for certain oversized items. This fee is merely passed on to the customer at cost.
How much will the shipping cost?
Shipping rates are calculated by Real Time Rates through Fed Ex. Once you log in as a new customer and then procede to add all the items to the shopping cart you would like to purchase, the shipping cost will be calculated at the time of checkout. The shipping is calculated by the total weight of your order along with the zip code it is being shipped to. If however, your the total weight of your order exceeds 150 pounds, you will need to email customer service for a shipping quote. Also note that we do not ship via Ground Service. It has been our experience that Ground service allows too many hands on the products therefore allowing more opportunity for damages . If you so desire, you can choose to ship "Collect " using your own shipping account and use Ground Service at your own risk.
Note to Customer:
We are happy that you have an interest in our products. We know you will be very happy with any one of our products and will be hard pressed to find another company that can beat our prices. We appreciate you and hope that these questions and answers provide you with the most current information.
We are constantly updating our site to reflect more information as well as ease of navigation within our site. We are open to suggestions and invite your feedback.
Please feel free to contact us at sales@lowpricefixtures.com and thank you for your patronage.
